Question 1

Fix: "You need to join the AliExpress dropshipping program to resume order fulfillment."

Accepted Answer

Order fulfillment is paused error on the dashboard

Read before starting

If you see the error message above, it means that you must join the AliExpress dropshipping program so Nimble can fulfill and track your orders This generally happens to new accounts.

To solve this error, you must log in to your AliExpress account and join the dropshipping program.

Important: Make sure that you are logged in to the same AliExpress account shown in your account settings before starting this process.

1. Join the AliExpress Dropshipping program.

Click the link below

👇🏼 👇🏼 👇🏼

Join the dropshipping program

👆🏼 👆🏼 👆🏼

and follow the steps below to join the AliExpress dropshipping program.

If you see the message above, congratulations! You are now in the AliExpress dropshipping program.

2. Important: Activate your Nimble AliExpress account.

|| Make sure that you are logged in to your Nimble a

Question 2

Fix: "You need to unlock your AliExpress account to resume order fulfillment."

Accepted Answer

If you see this message, it means that your AliExpress account is locked and Nimble can't fulfill or track your orders until it's unlocked. This generally happens to new, unverified accounts.

To solve this error, you must simply log in to your account and verify it.

Step 1: Log in to your AliExpress account, and you will see the following window:

Step 2: Drag the slider and complete the Captcha.

Step 3: Select a verification method, like adding a phone number as shown in the picture below and complete the additional steps.

Step 4: Important: After successfully verifying your account, click the link below to re-authenticate your AliExpress account.

👇🏼 👇🏼 👇🏼

Reauthenticate AliExpress Account

👆🏼 👆🏼 👆🏼

Once your account has been re-authenticated, fulfillment will resume as usual!

Question 3

How to import a product from AliExpress to Nimble

Accepted Answer

Importing products from AliExpress to your store can be a time-consuming process. With Nimble, you can import full product listings from AliExpress including the different variants and images in less than a minute.

Different ways of importing products

Import product by AliExpress URL

To begin with, login to your Nimble account, and navigate to "Products" > "Your products".

Now, click on the "Add product" button, which is present on the right side of the dashboard.

Navigate to AliExpress and open the product listing for the product that you want to import. Once the product is loaded, copy the direct URL to the product as shown below.

Head back to nimble and paste the product URL in the input field next to the ‘Import new product’ section. Thereafter, press the "Import product" button.

Importing will fetch all the details from AliExpress to Nimble for you in 4 different sections, which are:

Basic Info
Description
Images
Variants

Question 4

What are "Closed" orders on AliExpress and how to deal with them?

Accepted Answer

Finding "closed" orders in your Nimble account can be confusing, especially if it's order you already paid for previously.

In this article, we will explain what closed orders are and what you can do about them.

Important: Make sure that you are logged in to your AliExpress account before following the steps below.

What are closed orders?

Sometimes AliExpress orders can have the "Closed" status appearing even though the product hasn't been delivered to the customer yet.

Here are a few common reasons for that:

The order wasn't paid for and expired. (most common)
The supplier cancelled the order due to shipping issues.
AliExpress closed the order for security reasons.

If an order was paid for and has been closed, AliExpress will automatically issue a refund within 10-20 days.

What happens when one of my orders is closed?

Closed orders are annoying, especially when they happen at random intervals for many dropshippers and AliExpress customers. Luckily, dealing with them is an automatic process using Nimble.

Once you pay and fulfill an order, Nimble will automatically track the order periodically to find the tracking ID that will be sent to the customer.

If Nimble detects that an order has been closed, it will automatically be restarted and you will be prompted to fulfill t

Question 5

What's Nimble and how will it boost your dropshipping business?

Accepted Answer

Nimble is an AliExpress dropshipping automation tool that allows you to fully automate your store with ease. Once an order has been placed on your store, Nimble will place the corresponding order on AliExpress automatically without any human interaction.

Once an order has been fulfilled, Nimble will keep track of the order in the lookout for tracking numbers that will be sent to the customer once found.

Analytics and reports are available, allowing you to accurately track your daily order volumes along with your expenses.

Nimble is currently seamlessly integrated with AliExpress to allow for relaxing automation for your business that can be achieved no matter the size.

Question 6

How do I process and fulfill orders with Nimble?

Accepted Answer

${youtube}

Prerequisite

You've received an order and are wondering how to fulfill it successfully with Nimble. This is exactly what we are going to cover in this article.

Please make sure that you understand the different stages of order fulfillment before reading this article.

For orders to be marked as fulfilled, they need to be paid for via the Nimble interface.

Download our Chrome extension

Make sure that you have installed the Nimble Chrome extension to ensure that your orders are paid and synced properly between Nimble & Aliexpress.

Click here to download

Fulfill orders on Nimble

|| Make sure that you are logged in to your AliExpress account before following the steps below.

Head to the "Orders" section in the Nimble dashboard.

Navigate to the "Awaiting payment" tab.

Review current orders

You can now see the AliExpress transaction ID, along with the price of the order.

Frequently Read Articles

Browse All Categories